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Customer Service Specialist

Coming soon Customer Service Specialists provide professional customer support within all sectors and organisation types.

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Course Level

Level 3

Course Duration

15 months

Whats involved.

Course Overview

Our Level 3 Customer Service Specialist programme is for learners who are looking to become advocates of customer service, acting as a referral point for dealing with more complex or technical customer requests, complaints and queries. Customer Service Specialists will develop to become experts in the organisational products and services to be able to provide a high quality customer experience to all stakeholders.

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Whats involved.

What will you learn?

Module 1

Business Knowledge and Understanding

Module 2

The Customer Journey

Module 3

Customer Insights

Module 4

Customer Service Culture and Environment

Module 5

Service Improvement


Where next?

Progression opportunities

Upon completion of this apprenticeship learners will be eligible to join the Institute of Customer Service as an Individual Member at Professional Level. Learners may consider progression to a higher apprenticeship or additional training through professional qualifications.

What now?

Can I apply for this course?

Employers will set their own entry requirements for this programme.


How apprenticeships work for Employers?

From the outset, we communicate with you to find out exactly what your organizational requirements are, then find the best fit for the business and an individual who will bring value to the role instantly.


We want to engage with you

We will meet you in the first instance to find out exactly what your business needs from an apprentice, whilst ensuring that you have all the information you need from the outset.


Free recruitment

We will source high quality candidates that not only meet your organizational needs, but have the best personality fit and abilities to contribute to your office dynamics.


Ongoing support

Not only will we induct the apprentice, but we will offer ongoing support to both your business and the learner. We hold regular one-to-one sessions with our apprentices to ensure they are on the right track.


Delivery is important

We are versatile in our approach to teaching as we know every business has different needs, so we offer both academy-style support on a weekly basis, as well as distance-learning in the form of webinars.

Register your Interest

Get in touch with one of our team today. Fill out the form below and, we will be in touch shortly.