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Digital Support Technician

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Course Level

Level 3

Course Duration

15 months

Location

Nationwide

Awarding body

BCS

Whats involved.

Course Overview

Enjoy finding solutions to digital problems?
With new technologies emerging and evolving it's the perfect time to develop your skills to be ahead of the game. These skills will help maximise the effective use of digital technologies, productivity software and digital communication for an organisation.

This occupation is found in organisations, large and small, in all sectors, and within public, private and voluntary organisations. Organisations of all types are increasing applying digital technologies across all their business functions to maximise productivity. The demand for people who can support and implement these digital operations and digital transformation projects is increasing. Similarly, organisations of all types are increasingly supporting their service users though online and digital channels, as they develop omni-channel approaches to meeting customer needs, deflect traditional telephone and face-to-face contacts and to reduce costs.

The broad purpose of a Digital Support Technician is to maximise the effective use of digital office technologies, productivity software, digital communications, including collaborative technologies, and digital information systems to achieve objectives. They will select one of the following two options:

A Digital Applications Technician helps their organisation and its internal users to maximise the use of digital technologies and adapt to and exploit changes in technology to meet organisation objectives and maximise productivity ensure effective use of digital office technologies, productivity software, digital communications, including collaborative technologies, and digital information systems to achieve objectives.

A Digital Service Technician supports the external customers and clients of their organisation though a wide variety of digital channels, to help them access and receive services, to coach and support them in their use of the digital systems; to support them to complete and submit information remotely and to diagnose and resolve their problems in relation to their access to and use of the digital technologies.

In their daily work, Digital Support Technicians interact with a wide variety of internal or external users of digital systems, through digital channels, by phone and/or face to face.

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Where next?

Progression opportunities

Professional Recognition

Those completing the Digital Support Technician apprenticeship will be recognised for entry onto the BCS, the Chartered Institute for IT, Register of IT Technicians confirming SFIA level 3 professional competence. Those completing the apprenticeship can apply for registration.

Apprenticeship programmes you may wish to progress onto:

  • Level 4 Applications Support Lead
  • What now?

    Can I apply for this course?

    The entry requirement for this apprenticeship will be decided by each employer, but may typically be five GCSEs at Grade C or higher.

    Some of the requirements may be:

    Typically have five GCSEs at Grade C or higher.
    Have been a resident in the UK/ Level 5 EEA/EU for the last 3 years.
    Have Level 2 English and Maths or equivalent.
    Be able to meet the programme modules through their job role.

    Employers

    How apprenticeships work for Employers?

    From the outset, we communicate with you to find out exactly what your organizational requirements are, then find the best fit for the business and an individual who will bring value to the role instantly.

    1

    We want to engage with you

    We will meet you in the first instance to find out exactly what your business needs from an apprentice, whilst ensuring that you have all the information you need from the outset.

    2

    Free recruitment

    We will source high quality candidates that not only meet your organizational needs, but have the best personality fit and abilities to contribute to your office dynamics.

    3

    Ongoing support

    Not only will we induct the apprentice, but we will offer ongoing support to both your business and the learner. We hold regular one-to-one sessions with our apprentices to ensure they are on the right track.

    4

    Delivery is important

    We are versatile in our approach to teaching as we know every business has different needs, so we offer both academy-style support on a weekly basis, as well as distance-learning in the form of webinars.

    Register your Interest

    Get in touch with one of our team today. Fill out the form below and, we will be in touch shortly.