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Customer Service Apprentice

  • Posted on: 08th September 2021
  • Location: Tideswell SK17
  • Salary: £4.30 per hour
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Job Description

Job description

GBS Apprenticeships are recruiting for a busy Café/Bistro with a gift shop in the beautiful village of Tideswell with a passion and knowledge about teas which they hope they can share with their customers. Having opened the shop in a different location in 2014, it soon became apparent that larger premises would be needed to cater for the ever growing clientele. Soon after, the opportunity arose to purchase a new building in Tideswell and they opened their new doors in 2017. They are looking for an organised and proactive individual to join the team as a Customer Service Specialist Apprentice.

Roles/Responsibilities

Main responsibilities:

  • Selling Teas, Tea Pots from the Café Shop
  • Serving customers
  • Selling from the Gift Shop
  • Serving customers from both sides of the business
  • Managing the team
  • Completing the rotas
  • Online customer service / dealing with queries
  • Dealing with complaints
  • Stock checks
  • Making orders
  • Cashing in / working on the tills
  • Serving customers in the Café

Salary, Contract Term and Employee Benefits

£4.30 Per Hour

Mondays, Wednesdays and Fridays 9am till 5pm

Working two weekends a month, either Saturday or Sunday (possibly both)

Saturday 9am till 3pm or 5pm till 8pm

Sunday 9am till 3:30pm

Tuesdays and Thursdays shut

Tuesdays to work from home

The Apprenticeship Standard is Level 3 Customer Service Specialist

Reference ID: GBSAF047

Job Types: Full-time, Apprenticeship

Requirements

Qualifications

Essential:

  • Grade A-C in English and Maths at GCSE level or equivalent
  • Good standard of practical application of literacy and numeracy

Desirables

Personal Qualities

  • Integrity
  • Independence
  • Self-Motivation
  • Initiative
  • Self-awareness
  • Confidence
  • Communication