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Digital Support Assistant Apprentice

  • Posted on: 13th January 2022
  • Location: Loughborough LE11
  • Salary: £250 per week
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Job Description

GBS Apprenticeships are recruiting for a company that Specialise in ‘point of experience’ feedback. The company focus and capture those feelings as they happen for the benefit of a business and for future customers, colleagues and patients. The company offers support making sure that any feedback that is collected allows businesses to take action positively.

Full Job description:

Reporting to the Client Success Manager, this role will involve liaising with clients and colleagues to ensure they are supported at all times. The core duties in this role will be:

  • Project administration for a specified range of clients
  • Monitoring client engagement and identifying areas for improvement
  • Working with the technical team to ensure client projects reach their full potential
  • Supporting the implementation of new projects
  • Attending client and internal meetings
  • Supporting on all business digital applications
  • Supporting on the service of all digital applications
  • Monitoring incoming communication via phone and email
  • Taking appropriate action to ensure requests are resolved in a timely manner


The Apprenticeship Standard is: Level 3 Digital Support Technician

Reference ID: GBSAF097

Job Types: Full-time, Apprenticeship

Salary: £250.00 per week


Skills needed for the role:

  • Have previous customer service or administrative experience
  • Have some experience using MS Office programs (Word, Excel)
  • Be able to learn technology, systems, and processes quickly


Personal qualities:

  • Team focussed
  • Be a self-starter; proactive and motivated to get the job done with the ability to work unsupervised
  • Be willing to get involved across the whole of the business
  • Be looking to develop in and take ownership for their role within the company

Experience needed:

  • Some previous experience in a customer experience role would be beneficial

Other requirements for the role:

  • Must be able to get to the office at Loughborough University as this will be a primarily office based role