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IT Apprentice

  • Posted on: 11th November 2021
  • Location: Sheffield S11
  • Salary: £4.30 per hour
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Job Description

Job description

GBS Apprenticeships are recruiting for a specialist device repair company. They are the friendly people from just around the corner that can help you with all your faulty Apple tech. Their Apple Certified Engineers are trained to handle everything from a basic diagnostic to a full device rebuild. With many years of experience behind them, there isn’t much they haven’t seen and as they like a good challenge, they invite you to test their knowledge by bringing in your faulty device. They deal with all small Apple devices such as iPhones, iPads or iPods.

This company is a relatively new company specialising in the repair and sales of Apple products. The role of apprentice will be a varied role comprising a mix of customer service, administration and hardware repair duties.

Roles and Responsibilities 

The candidate must be literate in the use of Apple software and Microsoft Office. They will have a passionate approach to dealing with customers. The ability to work within a team will be essential.

The candidate will be self-motivated and well organised and preferably be familiar with the Apple family of products such as iPhones, Macbooks, IMacs and iPads.

Specific Duties include (but are not limited to):

  • Dealing with telephone queries and orders
  • Contacting customers with completed jobs
  • Taking credit card payments
  • Updating the CRM system
  • Stock control and management
  • Hardware repair, servicing
  • Hardware/Software troubleshooting and diagnostics

Where required training on hardware activities will be given,

Salary, Contract Terms and Employee Benefits 

We support our customer Monday to Friday from 9am to 6pm and Saturdays from 9am to 3pm. There may be a requirement to work at weekends.

The Apprenticeship Standard is Level 3 Information Communication Technician

Reference ID: GBSAF083

Job Types: Full-time, Apprenticeship

Salary: From £4.30 per hour

Requirements

Qualifications 

You’ll need to be educated to at least GCSE Grade A-C level in both English and Maths.