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IT Support Technician Apprentice

  • Posted on: 21st February 2022
  • Location: Rotherham S60
  • Salary: £4.81 per hour
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Job Description

GBS Apprenticeships are recruiting for an IT company supporting businesses both in the local area and nationally with their IT Support needs, as well as systems, equipment and more. They believe they are more than just an IT company. They understand that not everyone grasps the technical aspects associated with IT, so their commitment to you is that they will never confuse you with computing buzzwords. Their products and services are available to customers in both the UK and worldwide, with their servers residing in different countries around the world for security and stability.

About The Role

The successful candidate will work for a company that values its staff as individuals and will support their needs both in work, while being accommodating outside of it. They are looking for someone who will work hard, knowing that everything they achieve will be recognised and every contribution will be valued.

Roles/Responsibilities

Main responsibilities:

  • Resolving customers’ technical issues
  • Talking to clients on the telephone
  • Communicating to clients via email
  • Training will be required to really learn the role

Safeguarding

All employees have a duty to recognise and carry out all safeguarding responsibilities within their role and work within the KCSIE2021 document guidelines.

  • Our organisation is committed to safeguarding and promoting the welfare of children and young people and expects all staff to share this commitment.
  • Applications Forms/ CV must be full and up to date – gaps will be investigated at interview
  • All references will be taken up and referees asked if there is any reason why the candidate shouldn’t hold a post with substantial access to children/vulnerable adults
  • Enclose full Job Description in advert

Salary, Contract Term and Employee Benefits

£4.81 Per Hour

8am till 4pm Monday to Friday

The Apprenticeship Standard is Level 3 Information Communication Technician

Reference ID: GBSAF105

Job Types: Full-time, Apprenticeship

Requirements

Qualifications

Essential:

  • 5 GCSE (9*-4/A*-C) (or equivalent) including English and maths
  • Good standard of practical application of literacy and numeracy

Desirables

Desired Skills

  • Previous experience working in a call centre, door to door, retail or telephone sales
  • Good understanding of IT
  • Ability to take ownership of own workload
  • Thrive off positive interactions

Personal Qualities

  • Integrity
  • Independence
  • Self-Motivation
  • Initiative
  • Self-awareness
  • Confidence
  • Communication