Apply for this apprenticeship

Service Desk Engineer Apprentice

  • Posted on: 11th February 2022
  • Location: Sheffield S4
  • Salary: £4.81 per hour
Apply now

Job Description

Job description

GBS Apprenticeships are recruiting for a family-owned business based in Sheffield. They are business focused and offer only real-world products and solutions aimed predominantly at small to medium sized enterprises. To support this, the company are certified Microsoft Small Business Specialists and have been since they began. Their services and solutions range from IT Support and Hosted VOIP to fully Managed Services or On-Premise Telephony Servers. Whether you are searching for hardware, software or simply on the lookout for some advice and/or skills for a specific project, they can provide you with a full end-to-end service.

About The Role

They are looking for a bright, enthusiastic 1st Line Support Technician apprentice to join a vibrant team of IT professionals. The successful candidate will be undertaking a level 3 Information Communication Technician apprenticeship. You will be fully trained and work towards completing your apprenticeship and becoming a full-time member of the team. You will be working within a small team dedicated to support on a variety of operating systems and hardware. This role will involve taking and logging phone calls onto the helpdesk via telephone or email, so a good telephone manner and written English is crucial.


Main responsibilities:

  • Taking and logging calls
  • Support all customers’ services in a professional manner
  • Self-audit all work and ensure it meets all applicable technical and operational quality standards
  • Work efficiently and tidily, maintain a clean environment and be polite to the customer at all times
  • Respond effectively and appropriately to all customer requests and enquiries
  • Complete work to agreed time scales
  • Comply with Heath and Safety standards


All employees have a duty to recognise and carry out all safeguarding responsibilities within their role and work within the KCSIE2021 document guidelines.

  • Our organisation is committed to safeguarding and promoting the welfare of children and young people and expects all staff to share this commitment.
  • Applications Forms/ CV must be full and up to date – gaps will be investigated at interview
  • All references will be taken up and referees asked if there is any reason why the candidate shouldn’t hold a post with substantial access to children/vulnerable adults
  • Enclose full Job Description in advert

Salary, Contract Term and Employee Benefits

£4.81 Per Hour

8:30am till 5:30pm Monday to Friday

The Apprenticeship Standard is Level 3 Information Communication Technician

Reference ID: GBSAF079

Job Types: Full-time, Apprenticeship




  • 5 GCSE (9*-4/A*-C) (or equivalent) including English and maths
  • Good standard of practical application of literacy and numeracy


Desired Skills

  • Ability to take direction from supervisor/management and execute works in an efficient manner
  • Ability to learn new skills quickly with training
  • Basic knowledge of active directory
  • Familiarity with Office 365 and its applications
  • Basic understanding of networking

Personal Qualities

  • Proactive
  • Customer focused with a professional outward attitude
  • Have an interest in ICT
  • Integrity
  • Independence
  • Self-Motivation
  • Initiative
  • Self-awareness
  • Confidence
  • Communication