Service Desk Engineer Apprentice

Job Description

Job Description

GBS Apprenticeships are recruiting for a major UK based company looking for a 1st Line Helpdesk Engineer apprentice. The successful candidate will be working on desktop/server support as well as other projects. This role will mainly involve working on the helpdesk supporting their remote customers.

About The Role

You will be working within a small team dedicated to support on a variety of operating systems and hardware. This role will involve taking and logging of call’s on to the helpdesk, via telephone or email, so a good telephone manner and written English is crucial.

The nature of the support calls can range from client desktop issues to basic server administration and other deployment projects. A reasonable knowledge of the Windows operating systems is preferable, along with a basic networking understanding, and any other knowledge of IT will be an advantage.

Roles/Responsibilities

Main responsibilities:

• Taking and logging of calls
• Support all customers’ services in a professional manner
• Self-audit all work and ensure it meets all applicable technical and operational quality standards
• Work efficiently and tidily, maintain a clean environment and at all times be polite to the customer
• Respond effectively and appropriately to all customer requests and enquiries
• High standard of English is needed as notes on calls are critical to our customers
• Complete work to agreed time scales
• Confident and well-spoken phone manner
• Comply with Health & Safety standards

Safeguarding

All employees have a duty to recognise and carry out all safeguarding responsibilities within their role and work within the KCSIE2021 document guidelines.

• Our organisation is committed to safeguarding and promoting the welfare of children and young people and expects all staff to share this commitment.
• Applications Forms/ CV must be full and up to date – gaps will be investigated at interview
• All references will be taken up and referees asked if there is any reason why the candidate shouldn’t hold a post with substantial access to children/vulnerable adults
• Enclose full Job Description in advert

Salary, Contract Term and Employee Benefits

4 weeks holiday

£4.81 per hour

8.30am to 5.30pm

The Apprenticeship Standard is Level 3 Information Communication Technician

Reference ID: GBSAF061

Job Types: Full-time, Apprenticeship