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Training Manager Apprentice

  • Posted on: 11th October 2021
  • Location: Greater London
  • Salary: £12.50 per hour
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Job Description

Job description

GBS Apprenticeships are recruiting for a leading world class provider of bespoke outsourced services to the world’s most prestigious global hospitality brands. The company is built on four simple principles: value, quality, reliability and transparency. With each division run by experienced and passionate professionals, their team is wholly committed to continued excellence and high-quality service offerings from day one onwards.

About The Role

The Company is looking for a proactive and adaptable individual to join their growing team. The successful candidate will be undertaking a level 3 Learning and Development Practitioner course and will be responsible for ensuring that room attendants, porters, public area cleaners and supervisors are adequately trained on the job to the standard required.


Main responsibilities:

  • Train each room attendant, porter, public area cleaner, supervisor and any other relevant housekeeping staff member so that they are proficient enough to perform the key tasks and duties required
  • Ensure some of the key tasks include kettle descaling, shower heads descaling, mattress turning and soft furnishings cleaning
  • Carry out refresher training and monitor and record trainees’ aptitude to ensure that they are delivering the expected standards in the time allocated
  • Run the department in the Head Housekeeper’s absence
  • Check the grooming standards before the start of the shift
  • Liaise with HR regarding any relevant issues concerning staff
  • Ensure all staff are trained on and fully conversant with all areas of Health & Safety and required training paperwork is completed and signed
  • Ensure all staff are trained on and adhere to lost property procedures
  • Ensure employees are re-trained when required
  • Monitor and review the progress of trainees through questionnaires and discussions with supervisors
  • Assist with ensuring staff have all the necessary equipment needed to perform their duties
  • Assist with ensuring all electrical equipment is in good working order and is checked regularly
  • Attend daily operations meetings and any other meetings as required
  • Complete weekly audits with the Area Manager, where appropriate and action issues
  • Make an action plan after the Executive Housekeeper and Area Manager weekly inspection, taking as a starting point the checklist given after the spot checks
  • Check and manage productivity
  • Assist the Executive Head Housekeeper in ensuring the housekeeping department’s daily operations are planned and run in a smooth manner of the highest standards
  • Attend meetings in the Head of Department’s absence
  • Identify training and development needs within the department through own observation and communication with the Head of Department


All employees have a duty to recognise and carry out all safeguarding responsibilities within their role and work within the KCSIE2021 document guidelines.

  • Our organisation is committed to safeguarding and promoting the welfare of children and young people and expects all staff to share this commitment.
  • Applications Forms/ CV must be full and up to date – gaps will be investigated at interview
  • All references will be taken up and referees asked if there is any reason why the candidate shouldn’t hold a post with substantial access to children/vulnerable adults
  • Enclose full Job Description in advert

Salary, Contract Term and Employee Benefits

Salary: £12.50 Per Hour

Variable hours of work, usually shift work.

5 out of 7 days depending on business needs. Flexibility required to work alternative/additional hours as required, work on weekends and bank holidays.

The Apprenticeship Standard is Level 3 Learning and Development Practitioner

Reference ID: GBSAF074

Job Types: Full-time, Apprenticeship




  • 5 GCSE (9*-4/A*-C) (or equivalent) including English and maths
  • Good standard of practical application of literacy and numeracy


Personal Qualities

  • Integrity
  • Independence
  • Self-Motivation
  • Initiative
  • Self-awareness
  • Confidence
  • Communication